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Please check if the answer to your question is not already available in the Frequently Asked Questions (F.A.Q.) section, located just below this page.
Frequently asked questions
For details regarding refund conditions, please click here. Additionally, you can reach out to us through the chat tool located at the bottom right corner of the screen.
Do you offer a money-back guarantee?
Yes, we offer a 15 Day Money Back Guarantee. If you’re not satisfied within 15 days of your purchase, simply email us with your receipt for a refund.
Can I have coaching over the phone or Skype?
We do not offer coaching over the phone or via Skype due to our current workload capacity. Furthermore, we have found that these methods are not sufficiently effective for delivering our coaching services optimally. We appreciate your understanding.
I wrote to you, but I haven’t received a response. Why is that?
It’s possible that we haven’t had the time to respond to you yet. We typically answer all questions, even the seemingly trivial ones. Depending on our workload, it may take up to 48 hours for us to reply.
After my purchase, how do I access the coaching service ?
After initiating your purchase, you’ll create an account with a username and password during the payment process. Once the transaction is complete, you can log in to access the coaching form on our website.
Then, we will add you to the coaching list and get in touch with you using the contact information provided in the form.
Is your content and coaching suitable for both men and women?
Yes, our content and coaching are tailored for both men and women. Our team, led by Dr. Ghorbani, possesses expertise in men and women’s health.
Can't I just go to my doctor for hair loss advice?
Yes, you can consult your doctor for hair loss advice. However, it’s important to note that while doctors provide valuable guidance, they may not have the time to address all your questions comprehensively or provide ongoing support. Additionally, many doctors follow standardized protocols rather than crafting personalized solutions for each patient.
Keep in mind that we offer you all the expertise and assistance you need. If necessary, we recommend consulting a doctor for a scalp examination, medical prescription, or any other specific needs you may have. We prioritize transparency and collaboration, working hand in hand with doctors to ensure you receive the best care.
What sort of support do you offer?
We offer a comprehensive range of support services to help you effectively manage your hair loss journey.
We provide personalized assistance, guidance, motivational and psychological advice, and evidence-based recommendations tailored to your specific health needs. We closely monitor your progress and, if necessary, direct you to the appropriate healthcare professionals for further evaluation or treatment.
Our goal is to empower you with the knowledge and resources you need to address your hair loss concerns effectively.
How long does it typically take to see results from your coaching service ?
Rather than offering a one-size-fits-all service promising specific results, we prioritize education and support to empower you in your journey toward healthier hair. Since individual responses vary, the time to see results can differ greatly.
Our focus is on providing you with the knowledge and guidance to achieve the best possible outcomes for your unique situation.
How do I know if your coaching service is right for me?
Our coaching service is designed for individuals who prefer personalized guidance and support without the need to invest hours in self-education. Unlike video calls limited by time or session constraints, our chat-based service offers 12 months of unrestricted access. This means you can reach out and receive responses at your convenience, eliminating the need to rush through explanations or feel disappointed by time constraints.
Can I still use your services if I'm undergoing medical treatment for other conditions?
Absolutely, it’s crucial to seek the guidance of healthcare professionals like us in such situations. Combining hair loss drugs or treatments with other medications without proper oversight can pose significant risks to your health. Our team is dedicated to providing personalized assistance and ensuring that any recommendations or treatments align safely with your existing medical regimen.
How frequently should I expect to receive coaching sessions or updates?
Our chat-based coaching is designed to be flexible and personalized, much like chatting with a friend. You can reach out to us at any time, and we’ll respond as promptly as possible.
However, we also take the initiative to monitor your progress and needs, proactively reaching out to you when necessary. This approach ensures that you receive the support and guidance you need, tailored to your individual journey and pace.
Refund Criteria for Hair Loss Coaching Service:
Non-Eligibility for Refund:
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- According to the law, private services like our coaching service are generally non-refundable.
- You are not eligible for a refund for our coaching service unless we have not responded to your messages for at least two weeks.
Dissatisfaction with Service:
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- If you are unhappy with our service, please contact us to discuss your concerns. In certain cases, we may consider issuing a complete or partial refund.
Outcome of Coaching:
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- We are not responsible for the results of your hair loss treatment, including hair regrowth or the cessation of hair loss.
- You cannot request a refund based on unsatisfactory outcomes unless you can demonstrate that we did not provide useful and reasonable recommendations during the coaching period.
Responsibility and Compliance:
- We are not responsible for how you implement our recommendations or for any treatments prescribed by your doctor.
- Please note that we are not authorized to prescribe medication via this website or during our coaching service, even though Dr. Ghorbani and other team members are doctors. Our role is to provide advice and recommendations on potential treatment options.
If you have any questions or concerns regarding these refund criteria, feel free to reach out to us for further clarification.